Frequently asked questions
How much does it cost to have a vending machine at our location?
There’s no cost to you! We install, stock, and service the machines at no charge — your employees or guests simply pay for what they purchase.
How often are machines restocked or serviced?
Our machines are restocked regularly based on demand. Smart systems alert us when products run low, ensuring shelves are always full and fresh.
What types of products do you offer?
We offer a mix of snacks, beverages, protein options, and local Michigan favorites. You can even request specific brands or healthier options to fit your team’s preferences.
Do you carry insurance and food certifications?
Yes — we are fully insured and hold the necessary food certifications to sell cold and perishable items safely and compliantly.
What areas do you service?
We proudly serve businesses and organizations across Southeast Michigan and Northwest Ohio, including offices, schools, warehouses, and apartment communities.
Can you customize the vending selection for my location?
Absolutely! We tailor each machine’s product mix to fit your environment and audience. From energy drinks to healthy snacks — you choose what’s best for your team.
How do micro markets and smart coolers work?
Micro markets and smart coolers use advanced technology that allows users to pick up items and pay via a cashless kiosk or smart cooler sensor system, offering 24/7 convenience without an attendant.
What happens if a machine breaks or runs out of products?
We provide fast, local support — simply contact us, and our team will respond quickly to resolve the issue and restock if needed.
How can I get a vending machine for my business?
It’s simple! Just fill out our contact form or call us directly. We’ll schedule a free site visit to assess your space and determine the best solution for your location.
FAQ’s
for vending business owners
What kind of digital templates do you offer?
We offer professional, fully editable Canva templates designed specifically for vending business owners — including brochures, product catalogs, placement proposals, service agreements, and profit trackers.
How do I access and edit my template after purchase?
After checkout, you’ll receive an instant PDF download with a Canva link. Simply click the link, log in (free Canva account required), and start customizing — edit text, colors, logos, and images easily.
Can I reuse the templates for multiple clients or locations?
Yes! You can reuse your purchased templates as many times as you’d like for your own business. However, redistribution or resale of the files is not permitted.Do you carry insurance and food certifications?
Do you offer refunds for digital products?
Because our products are instant digital downloads, all sales are final. If you experience a download issue, just reach out — we’ll make sure you get your files.
What is vending business coaching, and who is it for?
Our Vending Business Coaching is for new or established operators looking to grow, automate, and scale. We cover everything from finding profitable locations and pitching to businesses, to marketing, pricing, and technology setup.How do micro markets and smart coolers work?
How does vending business coaching work?
We start with a one-on-one consultation to understand your goals. From there, we build a customized plan — whether you’re launching your first machine or expanding your route.
What kind of graphic design services do you provide?
We design logos, business cards, vending proposals, product catalogs, and branded marketing materials that make your business look professional and stand out when pitching to locations.
Can you create custom designs or modify your existing templates?
Yes — we offer custom design services for vending businesses who want unique branding or specific updates to our templates (additional design fees may apply).
Do you offer discounts or bundle deals?
Yes! We regularly share exclusive discounts, new releases, and free resources through our email newsletter. Be sure to subscribe to stay updated.
How can I contact you for custom projects or coaching inquiries?
You can reach us directly through our Contact page or by emailing briana@graysvending.com — we’ll respond as soon as possible to schedule a consultation or provide a quote.